I work as a systems administrator, and part of my job involves answering questions about computers. I generally like my job, but sometimes it gets on my nerves. When people ask me what I find so irritating, this is what I tell them:
Imagine that you are a salesperson for Ikea (that’s a modern furniture store if you’ve never been to one). You get a phone call that goes like this.
Customer: I’d like to buy a kitchen table.
You: That’s fine; we have many styles of kitchen tables, I’m sure you can find one you like.
C: I need one that’s 3 feet by 5 feet and has a butcher block top.
Y: Yes, we have a table like that. You can pick it up today.
C: OK, how can I get it back to my house?
Y: Well, it comes disassembled, so you can just put it on a roof rack. We can loan you a roof rack if you don’t have one.
C: But how do get there?
Y: We’re just off exit 25 of the Turnpike. Where are you coming from?
C: Wait, wait, you’re going way too fast for me. I have a Ford in my driveway, and the keys are in my hand. What do I do next?
And, whatever you say at this point, the response is always the same:
C: But all I want is a kitchen table! Why does it have to be so *COMPLICATED*!